Privacy Notice

IT Smart Solution and Services (“we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Notice explains how we collect, use, store, and protect your personal information.

1. Information we collect

We may collect the following information when you interact with us:

• Name, business name, and contact details (phone number, email address)
• Billing and delivery address
• GST number and PAN (for invoice and tax purposes)
• Details of products or services purchased
• Communication records (emails, messages)

2. How we use your information

Your information is used solely for the following purposes:

• Processing orders, invoices, and payments
• Providing IT products and services including AMC, networking, and CCTV installation
• Communicating about your orders, service requests, or queries
• Complying with legal and tax obligations under Indian law
• Sending service updates or promotional information (only with your consent)

3. Data sharing

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following situations:

• With vendors or service partners strictly for order fulfilment
• With government authorities when required by law (e.g. GST filings)
• With our accountant or legal advisor for compliance purposes

4. Data storage & security

Your data is stored securely and accessed only by authorised personnel. We take reasonable precautions to protect your information from unauthorised access, misuse, or disclosure. Physical and digital records are maintained as required under Indian tax and business laws.

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined above, or as required by applicable Indian laws (such as GST record-keeping requirements of 6 years).

6. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for promotional communications at any time

7. Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not store any personally identifiable information. You may disable cookies through your browser settings at any time.

8. Changes to this notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this notice periodically.

9. Contact us

For any privacy-related queries or requests, please contact us at:

+918950911221

This Privacy Notice is compliant with applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.